Arrogance

The people @ British Airways customer support have the ultimate arrogance of neither answering a registered letter, nor reacting to a web-based email request. I can hardly believe it. Nikki Hollis goes untouched and un-blamed for what she decided free-willingly to do: accusing some foreigner of something that he did not do at all. May all BA personnel involved - sooner or later - be blamed for that, at least, because justice should prevail, even in Britain. May they once taste the bitterness such maltreatment leaves you with.

after 2 months of waiting: no nothing

Homeland security send me a standard letter, which I interpreted as "no harm done" but British Airways did not reply in any way.
People, stay away from London. It's a disaster, a chaos, a nomansland you don't belong to, a country you should avoid if your brains are intact. Don't fly with them since you'll be misunderstood and mistreated, like the 3rd class Titanic clients were.