Arrogance

The people @ British Airways customer support have the ultimate arrogance of neither answering a registered letter, nor reacting to a web-based email request. I can hardly believe it. Nikki Hollis goes untouched and un-blamed for what she decided free-willingly to do: accusing some foreigner of something that he did not do at all. May all BA personnel involved - sooner or later - be blamed for that, at least, because justice should prevail, even in Britain. May they once taste the bitterness such maltreatment leaves you with.